By Admin. Updated 9:58 a.m., Friday, May 03, 2024, Atlantic Standard Time (GMT-4).
Republic Bank says a technical issues that has affected customers across the region has been resolved.
According to media reports, some Republic Bank customers across the region were left infuriated upon discovering that money had been withdrawn from their accounts for transactions dating back nearly three years.
In a May 2 press release, Republic Bank said it confirms that, “as a result of a technical issue stemming from our conversion exercise, some of our customers’ accounts were not debited in a timely manner for point of sale and E-commerce transactions”.
“We wish to assure customers that this technical issue has been resolved,” the Bank said.
“Against this background, the Bank went through a thorough verification exercise, which involved careful identification of customer transactions,” the bank said.
“Given the volume of transactions, it was necessary for the Bank to take the requisite time to meticulously validate the transactions and to develop personalised communication to each impacted customer, listing the relevant transactions to allow for a fully transparent approach,” the bank added.
Republic Bank said it wishes to thank its customers for their continued patience and understanding. We are prepared to continue working closely with our customers to resolve their concerns in a satisfactory and timely manner including providing an option for payment plans to assist them during this time.
“We understand the concern this has caused, and we sincerely apologise for the inconvenience,” the bank said.
Republic Bank said: “We encourage customers with queries or concerns to reach out to us by visiting their branch, contacting us at 1-784-457-1601 or emailing: vc.republicbank@rfhl.com”.
Republic Bank said it remains dedicated to upholding the highest standards of service and reaffirms its commitment to its valued customers.
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