Job Applicant Urges Companies to Prioritise Feedback and Transparency

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The views expressed herein are solely those of the writer

Communication and Service Culture in Recruitment Practices

Please allow me to express a concern shared by many job seekers regarding the recruitment practices of companies that invite applications for advertised positions yet fail to uphold basic standards of communication and professionalism throughout the hiring process.

It has become increasingly common for organizations to issue public calls for applications without any declaration about the status of the recruitment timeline, response expectations, or follow-up to unsuccessful candidates.

Often, there is no acknowledgment of receipt, no stated deadline for selection, and no closure notice when the process ends. This lack of transparency and prolonged silence leaves applicants uncertain, undervalued, and at times, disillusioned with the organization’s brand.

Beyond being a matter of courtesy, this issue reflects deeper concerns about organizational culture and leadership accountability. Poor communication from the managerial or HR level doesn’t occur in isolation it filters down and sets a tone throughout the entire organization. When applicants are treated with disregard, it signals to staff that responsiveness, respect, and professionalism are not priorities. This contributes to a broader culture of poor service, which eventually affects internal operations, employee morale, and external client relationships.

In today’s competitive and reputation driven environment, companies cannot afford to overlook the candidate experience. Every interaction whether with a customer, client, or job applicant is an opportunity to demonstrate values, integrity, and service excellence. Failing to respond or provide updates not only reflects poorly on the recruitment team but creates negative public perception, which can have lasting effects on employer branding and overall credibility.

One can understand that recruitment can be complex and time consuming. However, simple actions such as acknowledgment emails, timely updates on the process, clear timelines, and courteous rejection notices show respect for applicants’ time and effort. More importantly, they reflect a service-oriented mindset that starts at the top.

To be clear, no one is demanding personalized feedback for every applicant. What’s being asked is simple, respectful communication. An automatic acknowledgment email. A clearly stated timeline. A closure notice when the position has been filled. These gestures cost little but mean everything.

I urge organizations to revisit their recruitment and communication protocols. Treat every applicant as a stakeholder, because they are !. And to those companies already doing it right, thank you. You’re setting a standard that the rest should follow.

I urge organizations, to revisit and improve recruitment communication protocols. Doing so is not just about hiring it’s about reinforcing a culture of professionalism, respect, and accountability across every level of service.

Regards
Job Seeker

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