Flow and Starlink Help Jamaicans Communicate Amid Hurricane Melissa

By S.Browne. Updated 2:49 p.m., Friday, October 31, 2025, Atlantic Standard Time (GMT-4).

Liberty Caribbean, the operator of Flow Jamaica and Liberty Business, has partnered with Starlink to help Jamaicans stay connected amid Hurricane Melissa, restoring emergency messaging and data services where mobile networks were disrupted.

As Hurricane Melissa made landfall in the parish of St. Elizabeth early Tuesday
morning, the company announced it was able to deliver emergency connectivity via SMS and text services to its customers.

This was possible through spectrum approved via the Spectrum Management Authority and the Ministry of Energy, Transport, and Telecommunications to allow the company to collaborate with Starlink’s Direct to Cell services.

“The availability of our FLOW Essential service provided basic SMS and text
messaging as Hurricane Melissa made landfall. Throughout the day, we worked
closely with Starlink and their Direct to Cell Division to restore as many communication options as possible to our customers in Jamaica, and now we’re able to also offer data messaging connectivity to over 70% of our mobile data customers,” said CEO of Liberty Caribbean, Inge Smidts.

“This means we can now provide essential emergency mobile data connectivity in addition to SMS and text on the FLOW Starlink network,” she added.

“Nation rebuilding and the road to recovery will be long, given the magnitude of the storm and sheer devastation left in its wake. The ability to communicate will be critical, and we wanted to give our customers one less thing to worry about,” Smidts added.

This collaboration between Liberty Caribbean and Starlink will offer island wide network redundancy to deliver satellite connectivity seamlessly direct to mobile customers while the local mobile network infrastructure is unavailable.

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This information was sourced from a press release sent to us by Flow in St. Vincent and the Grenadines.