By Admin. Updated 6:00 a.m., Sunday, January 29, 2023, Atlantic Standard Time (GMT-4).
The St. Vincent Electricity Services Limited – VINLEC said it is working with application and service providers to resolve “intermittent communication issues” at its bill payment kiosk at Arnos Vale.
Some persons who paid their electricity bills in December 2022 at the kiosk operated by the St. Vincent and the Grenadines Electricity Services Ltd – VINLEC at the Joshua Center at Arnos Vale have still not had those payments reflected on their accounts.
Affected customers who have received bills due in February 2023 are seeing arrears on their accounts even though they paid outstanding amounts in December 2022.
Additionally, some affected customers say the Joshua Center Kiosk was not issuing paper receipts at some points – a situation that may affect some customers who did not select all options for receiving a payment receipt.
In a statement published on its website on January 27, the State-owned electricity company said:
“We acknowledge that these issues have resulted in delays in the updating of some customers’ accounts. Based on the timing of the transactions at the Kiosk and release of bills, a customer’s payment may not be reflected on the bill.”
The statement added, “However, we wish to assure all customers that all transactions via the Kiosk will be reconciled in their accounts in the shortest possible time, even if there are communication issues.”
“We are working with our application and service providers to resolve this intermittent issue as quickly as possible,” the company added in the statement.
“In addition to obtaining a physical receipt from the bill payment kiosk, customers are encouraged to also opt to receive payment notifications either via SMS or email,” the company said.
“Customers who have queries or experience difficulty using the kiosk are encouraged to contact the Customer Services Department via email at email@example.com, telephone; 456-1701 Ext.237 or 238 or via Facebook – facebook.com/VINLECSVG,” the company added.