VINLEC Announces 15% discount for April, May and June 2020

By Demion McTair Updated 11:49 a.m., Friday, 17 April 2020, Atlantic Standard Time (GMT-4)

Kingstown, St. Vincent (ONE NEWS SVG) – The St. Vincent Electricity Services Limited – VINLEC has announced several financial measures to help its customers cope with the economic fallout from the Covid-19 pandemic.

Among the measures outlined in a press release on Friday April 17 is that the state-owned company will apply a 15% discount on the basic energy charge on all electricity accounts applicable for the months April, May and June 2020.

Other measures include a moratorium on disconnection of electricity service to customers whose accounts who were not in arrears by more than 60 days before March 20th, 2020. All other customers should contact VINLEC to discuss payment terms.

The company also said that Customers with renewable energy generating systems will see a corresponding reduction of 15% in amount paid by VINLEC for the energy that is purchased by the company.

No VAT will be applied to electricity accounts for domestic customers, hotels and guest houses for the months April, May and June 2020.

VINLEC will waiver the reconnection fee for all customers whose accounts were previously disconnected.

Customers who are directly impacted by the financial fallout as a result of COVID-19 should contact our offices via telephone number 456-1701 or our Toll Free number 377, or email customerservices@vinlec.com.

READ FULL PRESS RELEASE HERE:

For immediate release

April 17th, 2020

Statement on Financial and other measures put in place to address the COVID-19 pandemic

At St. Vincent Electricity Services Limited (VINLEC), we are aware that the COVID-19 pandemic will affect our community financially. We are sensitive to the fact that over the coming weeks some customers may experience financial difficulties associated with the COVID-19 crisis. Consequently, VINLEC is putting the following measures in place to assist customers:

  • A moratorium on disconnection of electricity service to customers whose accounts who were not in arrears by more than 60 days before March 20th, 2020. All other customers should contact VINLEC to discuss payment terms
  • VINLEC will apply a 15% discount on the basic energy charge on all electricity accounts applicable for the months April, May and June 2020
  • Customers with renewable energy generating systems will see a corresponding reduction of 15% in amount paid by VINLEC for the energy that is purchased by the company
  • No VAT will be applied to electricity accounts for domestic customers, hotels and guest houses for the months April, May and June 2020
  • VINLEC will waiver the reconnection fee for all customers whose accounts were previously disconnected

Customers who are directly impacted by the financial fallout as a result of COVID-19 should contact our offices via telephone number 456-1701 or our Toll Free number 377, or email customerservices@vinlec.com.

Additionally, the Company has taken steps to safeguard the Health and Safety of employees and the public as well as to minimise the potential for the spread of the virus. Among these are:

  • The placement of markers at the Corporate Headquarters to allow for the minimum 3 ft. physical distancing
  • The installation of protective barriers at cash desks and Receptionist, Telephonist and Customer Care Associates work stations
  • The cleaning of surfaces hourly at the Corporate Headquarters (door handles, Customer Service areas, kiosk)
  • The provision of two hand washing stations at the Corporate Headquarters
  • Thorough daily cleaning by the cleaning Contractor with approved cleaning products  
  • The installation of an additional telephone line (Toll Free number) for Customer Service related matters
  • The initiation of staff rotation to avoid overcrowding at the workplace
  • Assist with the transportation of employees to and from the workplace
  • Training of employees by personnel from the Ministry of Health to sanitise any suspected contaminated work area that is critical to operational continuity
  • The provision of hand sanitizer for employees
  • The provision of disinfectant to clean work surfaces
  • The purchase of fabric facemasks for all employees
  • The development of a business continuity plan that considers several outbreak scenarios for COVID-19.

VINLEC will continue to monitor the developments of the pandemic locally and globally and intends to follow the guidance provided by the relevant health agencies.

For more information, contact:

Tamara Sprott

Communications Officer

St. Vincent Electricity Services Limited

P.O. Box 856

Telephone 456-1701 Ext-215

Email: tjob@vinlec.com

Written by onenewsstvincent

One News St. Vincent is a subsidiary of ONE NEWS MEDIA which also includes Campus Reporter News (UWI Mona) and Secrets of St. Vincent and the Grenadines Travel and Tourism site. One News St. Vincent was founded on March 25, 2020. It is designed to bring a fresh social media engagement approach to news presentation in St. Vincent and the Grenadines and the rest of the eastern Caribbean.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: